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  1. Automation for Cloud
  2. AUTO-662

Automation's Edit Issue Action registers in the Audit Log as Successful even if it didn't actually change the Issue: Have it represent what actually results from the action

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Definition

      Whenever an Edit Issue Action operates on an Issue, whether it actually changes the Issue or not doesn't match with what the Audit Log says.
      To Edit means to Change or to Modify.

      Steps to See current Behavior

      1. Create an Automation Rule with an Edit Issue Action that is Manually Triggered.
      2. Have the Edit Issue Action set the Description Field on an Issue to the string 'waffles'.
      3. Run the Automation Rule on a test Issue with an empty (null) Description twice.
      4. Check the Automation Rule's Audit Log.

      Expected Results

      The first time, it should change the Description from null to 'waffles' and show in the Automation Rule Audit Log as:

      Edit issue
      Issues edited successfully
      ABC-123

      The second time, it does not change the Description, since it is already 'waffles' and show in the Automation Rule Audit Log as something like:

      Edit issue
      Values identical: Issue not edited

      Actual Results

      The first time, it changes the Description from null to 'waffles' and shows in the Automation Rule Audit Log as:

      Edit issue
      Issues edited successfully
      ABC-123

      The second time, the Description remains the same - which is expected - but the Automation Rule Audit Log shows as:

      Edit issue
      Issues edited successfully
      ABC-123

      This clashes with the Issue's History which does not show that it was changed, because it wasn't from Jira's perspective.

      Workaround

      Add a Conditional Log Audit Action to record the fact the the Issue's Custom Field was not changed.
      Something like:

      Condition: If: Advanced Compare:

      • CustomField = NewValue
        • Log Audit: "Values are identical; Issue not changed"

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Automation for Cloud'
            1. Automation for Cloud
            2. AUTO-662

            Automation's Edit Issue Action registers in the Audit Log as Successful even if it didn't actually change the Issue: Have it represent what actually results from the action

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                Problem Definition

                Whenever an Edit Issue Action operates on an Issue, whether it actually changes the Issue or not doesn't match with what the Audit Log says.
                To Edit means to Change or to Modify.

                Steps to See current Behavior

                1. Create an Automation Rule with an Edit Issue Action that is Manually Triggered.
                2. Have the Edit Issue Action set the Description Field on an Issue to the string 'waffles'.
                3. Run the Automation Rule on a test Issue with an empty (null) Description twice.
                4. Check the Automation Rule's Audit Log.

                Expected Results

                The first time, it should change the Description from null to 'waffles' and show in the Automation Rule Audit Log as:

                Edit issue
                Issues edited successfully
                ABC-123

                The second time, it does not change the Description, since it is already 'waffles' and show in the Automation Rule Audit Log as something like:

                Edit issue
                Values identical: Issue not edited

                Actual Results

                The first time, it changes the Description from null to 'waffles' and shows in the Automation Rule Audit Log as:

                Edit issue
                Issues edited successfully
                ABC-123

                The second time, the Description remains the same - which is expected - but the Automation Rule Audit Log shows as:

                Edit issue
                Issues edited successfully
                ABC-123

                This clashes with the Issue's History which does not show that it was changed, because it wasn't from Jira's perspective.

                Workaround

                Add a Conditional Log Audit Action to record the fact the the Issue's Custom Field was not changed.
                Something like:

                Condition: If: Advanced Compare:

                • CustomField = NewValue
                  • Log Audit: "Values are identical; Issue not changed"

                        Unassigned Unassigned
                        992127aa63ec Payden Pringle
                        Votes:
                        2 Vote for this issue
                        Watchers:
                        4 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            992127aa63ec Payden Pringle
                            Votes:
                            2 Vote for this issue
                            Watchers:
                            4 Start watching this issue

                              Created:
                              Updated:
                              Resolved: