Transition issue action fails for multi project automation rule when using company and team managed projects

XMLWordPrintable

    • Severity 3 - Minor

      Issue Summary

      A multi-project (team managed and company managed) rule with Transition the issue - Copy from trigger issue action fails as the status IDs are different for company and team managed projects

      Steps to Reproduce

      1. Create a company managed project with workflow statuses To Do, In Progress, and Done
      2. Create a team-managed project with the same statuses To Do, In Progress, and Done
      3. Create an automation rule as below to copy the issue status from the trigger issue
      4. Create an issue in both company-managed and team-managed projects OR an issue each in two team-managed projects
      5. In the team-managed project issue, link the issue created in the company-managed project
      6. Change the status of the issue in the team-managed project

      Expected Results

      The linked issue from the company-managed project should transition to the same status the team-managed project issue is in

      Actual Results

      The rule fails with an error message that destination status could not be resolved

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

        1. Error message.png
          Error message.png
          89 kB
        2. Workflow.png
          Workflow.png
          62 kB

            Assignee:
            Unassigned
            Reporter:
            Nagarjuna (Inactive)
            Votes:
            2 Vote for this issue
            Watchers:
            12 Start watching this issue

              Created:
              Updated:
              Resolved: