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  1. Automation for Cloud
  2. AUTO-512

Enhancement "Update Linked Issue" automation to trigger when comment added/field update in linked issue

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    • Icon: Suggestion Suggestion
    • Resolution: Tracked Elsewhere
    • Trigger - Other
    • None

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      Problem Definition

      Currently, "Update Linked issue" automation only will trigger when status changed in linked issue.
      It will be better if it trigger when comment added too.

      Suggested Solution

      Provide option for "Update Linked issue" to include Status Changed , Comment added and Field update

      Why this is important

      The agents will get alert in existing ticket when comment added in the linked issue.

            [AUTO-512] Enhancement "Update Linked Issue" automation to trigger when comment added/field update in linked issue

            Atiqah Roslan made changes -
            Resolution New: Tracked Elsewhere [ 15 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Atiqah Roslan made changes -
            Link New: This issue duplicates AUTO-564 [ AUTO-564 ]

            Atiqah Roslan added a comment -

            Hi All,

            We are closing this ticket as it is duplicate with https://jira.atlassian.com/browse/AUTO-564 . Kindly go to the other ticket to vote and watch to receive the latest update. Thank you all for your patience.

            Regards,
            Atiqah

            Atiqah Roslan added a comment - Hi All, We are closing this ticket as it is duplicate with https://jira.atlassian.com/browse/AUTO-564 . Kindly go to the other ticket to vote and watch to receive the latest update. Thank you all for your patience. Regards, Atiqah
            Anusha Rutnam made changes -
            Component/s Original: Automation - Legacy BAU [ 65591 ]
            Component/s Original: Automation [ 46695 ]
            Component/s New: Trigger - Other [ 70304 ]
            Key Original: JSDCLOUD-6150 New: AUTO-512
            Support reference count Original: 2
            Project Original: Jira Service Management Cloud [ 18512 ] New: Automation for Cloud [ 22610 ]
            Makarand Gomashe made changes -
            Component/s New: Automation - Legacy BAU [ 65591 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3444843 ] New: JAC Suggestion Workflow 3 [ 3694992 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2667022 ] New: JAC Suggestion Workflow [ 3444843 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            SET Analytics Bot made changes -
            Support reference count New: 2
            Atiqah Roslan made changes -
            Description Original: h3. Problem Definition
            Currently, "Update Linked issue" automation only will trigger when status changed in linked issue.
            It will be better if it trigger when comment added too.
            h3. Suggested Solution
            Provide option for "Update Linked issue" to include *Status Changed* and *Comment added*.

            h3. Why this is important
            The agents will get alert in existing ticket when comment added in the linked issue.

            		New: h3. Problem Definition
            Currently, "Update Linked issue" automation only will trigger when status changed in linked issue.
            It will be better if it trigger when comment added too.
            h3. Suggested Solution
            Provide option for "Update Linked issue" to include *Status Changed* , *Comment added* and *Field update*

            h3. Why this is important
            The agents will get alert in existing ticket when comment added in the linked issue.

            Atiqah Roslan made changes -
            Summary Original: Enhancement "Update Linked Issue" automation to trigger when comment added in linked issue New: Enhancement "Update Linked Issue" automation to trigger when comment added/field update in linked issue

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Votes:
              19 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: