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  1. Automation for Cloud
  2. AUTO-512

Enhancement "Update Linked Issue" automation to trigger when comment added/field update in linked issue

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Details

    • Suggestion
    • Resolution: Tracked Elsewhere
    • Trigger - Other
    • None

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    Description

      Problem Definition

      Currently, "Update Linked issue" automation only will trigger when status changed in linked issue.
      It will be better if it trigger when comment added too.

      Suggested Solution

      Provide option for "Update Linked issue" to include Status Changed , Comment added and Field update

      Why this is important

      The agents will get alert in existing ticket when comment added in the linked issue.

      Attachments

        Issue Links

          duplicates

          Suggestion - AUTO-564 Linking & syncing - automated sync of updates from linked issue, e.g. when issue is cloned

          • Future Consideration

          Activity

            People

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Votes:
              19 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: