Uploaded image for project: 'Automation for Cloud'
  1. Automation for Cloud
  2. AUTO-512

Enhancement "Update Linked Issue" automation to trigger when comment added/field update in linked issue


    • Icon: Suggestion Suggestion
    • Resolution: Tracked Elsewhere
    • Trigger - Other
    • None
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Definition

      Currently, "Update Linked issue" automation only will trigger when status changed in linked issue.
      It will be better if it trigger when comment added too.

      Suggested Solution

      Provide option for "Update Linked issue" to include Status Changed , Comment added and Field update

      Why this is important

      The agents will get alert in existing ticket when comment added in the linked issue.

            Unassigned Unassigned
            nroslan Atiqah Roslan
            19 Vote for this issue
            2 Start watching this issue