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  1. Automation for Cloud
  2. AUTO-512

Enhancement "Update Linked Issue" automation to trigger when comment added/field update in linked issue

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    • Icon: Suggestion Suggestion
    • Resolution: Tracked Elsewhere
    • Trigger - Other
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      Problem Definition

      Currently, "Update Linked issue" automation only will trigger when status changed in linked issue.
      It will be better if it trigger when comment added too.

      Suggested Solution

      Provide option for "Update Linked issue" to include Status Changed , Comment added and Field update

      Why this is important

      The agents will get alert in existing ticket when comment added in the linked issue.

            Unassigned Unassigned
            nroslan Atiqah Roslan
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            19 Vote for this issue
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              Created:
              Updated:
              Resolved: