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Bug
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Resolution: Timed out
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Low
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Minor
Issue Summary
Labels with multibyte characters can not be retrieved on Jira automation due to the error Failed to retrieve selections, please refresh the page and try again.
Steps to Reproduce
- Create some labels with multibyte characters (e.g "てすと")
- Create a Automation rule with the action that edit Labels field
Expected Results
We see no errors.
Actual Results
We see the error Failed to retrieve selections, please refresh the page and try again. under Label field section.
Note that it is possible to search and select labels.
Workaround
Currently there is no known workaround for this behavior, but we can search and select labels with multibyte characters. It means that this is just a frontend issue, and it is expected that actions are executed.
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[AUTO-434] Labels with multibyte characters can not be retrieved on Jira automation
| Resolution | New: Timed out [ 10 ] | |
| Status | Original: Short Term Backlog [ 12074 ] | New: Closed [ 6 ] |
| Labels | Original: jsw-s13 | New: cll-tf3202505 jsw-s13 |
| Component/s | Original: Action - Assets Objects (Create, Edit or lookup) [ 71693 ] | |
| Component/s | New: Condition - Issue Fields [ 70305 ] |
| Labels | New: jsw-s13 |
| Component/s | Original: Automation [ 68402 ] | |
| Component/s | New: Action - Create, Edit or lookup Object [ 71693 ] | |
| Key |
Original:
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New:
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| Support reference count | Original: 1 | |
| Project | Original: Jira Software Cloud [ 18511 ] | New: Automation for Cloud [ 22610 ] |
| Status | Original: Needs Triage [ 10030 ] | New: Short Term Backlog [ 12074 ] |
| Support reference count | New: 1 |
Hi everyone,
Thank you for raising this bug and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be prioritised. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all cloud users.
As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know by commenting back on this issue.
Thank you again for providing valuable feedback to our team, we appreciate your engagement and partnership in helping improve our products.
Atlassian Cloud Engineering