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  1. Automation for Cloud
  2. AUTO-383

Transition Issue Action Fails to copy Trigger Issue Status from Team-Managed to Company-Managed Project

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    • Severity 2 - Major
    • 0

      Issue Summary

      In an automation rule, using the action Transition Issue to copy status from a team-managed project issue to a company-managed issue project fails with a "Destination status could not be resolved" error.

      Steps to Reproduce

      1. Create a rule to manually trigger from a team-managed project.
      2. Set the rule to copy to a destination issue is in a company-managed project (such as created by a clone action).
      3. Add the action Transition Issue with the destination status set to Copy from trigger issue

      Expected Results

      The destination issue has a matching status as the source trigger issue.

      Actual Results

      The rule fails with the following audit log error:

      Transition issue
Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status)

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [AUTO-383] Transition Issue Action Fails to copy Trigger Issue Status from Team-Managed to Company-Managed Project

            Dylan made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: Long Term Backlog [ 12073 ] New: Closed [ 6 ]
            Dylan made changes -
            Labels Original: jsw-s13 tmp New: cll-tf3202505 jsw-s13 tmp
            SET Analytics Bot made changes -
            UIS Original: 3 New: 0
            Charlie Gavey made changes -
            Link New: This issue is duplicated by AUTO-567 [ AUTO-567 ]
            Charlie Gavey made changes -
            Labels Original: jsw-s13 New: jsw-s13 tmp
            Vipul Reddy made changes -
            Labels New: jsw-s13
            Enida made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 759473 ]
            Enida made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 758790 ]
            Anusha Rutnam made changes -
            Component/s Original: Automation - Actions [ 69594 ]
            Component/s Original: Automation [ 68402 ]
            Component/s New: Trigger - Other [ 70304 ]
            Component/s New: Trigger - Other [ 70304 ]
            Key Original: JSWCLOUD-23488 New: AUTO-383
            Support reference count Original: 4
            Project Original: Jira Software Cloud [ 18511 ] New: Automation for Cloud [ 22610 ]
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4

              Unassigned Unassigned
              4c15e80252ba Chris Boyd (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: