As an agent, I want to send attachment links visible to customers using smart values

User Problem

{​{attachments.content}} smart value contains a link that is only available to Jira licensed users. Customers are unlikely to have any licenses on Jira Service Management, preventing them from accessing the attachments.

Suggested Solutions

Add a new attribute to the {​{attachments}} smart value to store the attachment URL, which customer accounts can access.

Current Workarounds

• How to send customers a notification with the most recent attachment using automation
• Jira Automation: 403 - Forbidden when opening email attachments