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  1. Automation for Cloud
  2. AUTO-266

Automation rule does not copy the text as it is

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Details

    • Severity 3 - Minor

    Description

      Issue Summary

      When text is enclosed in quotes, the Automation rule does not copy the text as it is.

      Steps to Reproduce

      1. Create a test ticket and enter its Description as:
        "Italics"
        "Bold"
        "Underline"
        "Strikethrough"
        "Subscript"
        "Superscript"
      2. Apply formatting to the words inside the quotes:
        "Italics"
        "Bold"
        "Underline"
        "Strikethrough"
        "Subscript"
        "Superscript"
      3. Create an Automation rule that can create a new issue & set the Description field to Copy Description from Trigger issue.
      4. Run the rule.

      Expected Results

      The rule should copy the Description exactly as mentioned in the trigger issue i.e.
      "Italics"
      "Bold"
      "Underline"
      "Strikethrough"
      "Subscript"
      "Superscript"

      Actual Results

      The rule copies the Description as

      "_Italics_"
      "*Bold*"
      "+Underline+"
      "-Strikethrough-"
      "~Subscript~"
      "^Superscript^"
      

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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              Unassigned Unassigned
              3033da771e98 Ashutosh Sharma
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              Dates

                Created:
                Updated:
                Resolved: