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Type:
Bug
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Resolution: Unresolved
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Priority:
Medium
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Component/s: Action - Send customized email
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Severity 3 - Minor
Issue Summary
When editing and saving a rule that contains a "Send customized email" action, the message "Please provide a valid value" can appear in the "Customize email address" field.
Steps to Reproduce
- Edit an existing rule that contains a "Send customized email" action.
- Try to save the rule.
Expected Results
The rule should be saved without errors.
Actual Results
You will see the message on the UI:
"Please provide a valid value"
Workaround
Usually, the value on the "Customize email address" is automation. Add an extra character like automation1, remove it and try to save the rule again.
Note: you might need to do it on all actions on the same rule.