Send customized email action filter is not returning all flows with that action

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    • Severity 3 - Minor
    • Jira Software, Jira Service Management, Jira Work Management

      Issue Summary

      Following the deprecation of the Send Email action, the Send customized email action is not returning all rules/flows that use it when filtering rules/flows.

      Steps to Reproduce

      1. Go to Settings -> System -> Global Automation
      2. Filter rules by the Send Customized email action

      Expected Results

      It should return all rules that use that action.

      Actual Results

      It is only returning rules that used the Send Customized Email prior to the deprecation of Send Email.

      • Old action key: outgoing.email
      • New action key: action.send-templated-email

      They still carry outgoing.email internally — so they simply don't match the "Send customized email" filter.

      Workaround

      Label the rules that use the Send Customized email action to be able to filter them more effectively. 

              Assignee:
              Unassigned
              Reporter:
              Pedro Henrique Fernandes
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated: