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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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Component/s: Rule - List Filtering
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Severity 3 - Minor
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Jira Software, Jira Service Management, Jira Work Management
Issue Summary
Following the deprecation of the Send Email action, the Send customized email action is not returning all rules/flows that use it when filtering rules/flows.
Steps to Reproduce
- Go to Settings -> System -> Global Automation
- Filter rules by the Send Customized email action
Expected Results
It should return all rules that use that action.
Actual Results
It is only returning rules that used the Send Customized Email prior to the deprecation of Send Email.
- Old action key: outgoing.email
- New action key: action.send-templated-email
They still carry outgoing.email internally — so they simply don't match the "Send customized email" filter.
Workaround
Label the rules that use the Send Customized email action to be able to filter them more effectively.