Issue Summary

Jira Automation: "Connect to Amazon" pop-up is blank when configuring AWS Lambda action

Steps to Reproduce

1. Navigate to Project Settings > Automation.
2. Create a new rule or edit an existing one.
3. Add the action: Invoke AWS Lambda function.
4. Click the Connect button to establish a new connection.

Expected Results

The "Connect to Amazon" pop-up should load the configuration form, including fields for ARN and External ID.

Actual Results

The pop-up window opens with the title "Connect to Amazon" and the "Cancel/Save" buttons, but the form body is entirely blank. No input fields are rendered.

The issue is a "silent failure." No errors are thrown in the browser DevTools (Console/Network).

Note

• This issue has been reproduced on both the customer's instance and internal Support test instances.

• The user is an Org and Project Admin.

• Testing in Incognito mode and bypassing VPN does not resolve the issue.

• Cloning an existing rule with a working connection still prompts for re-authentication, which leads to the same blank pop-up.

Workaround

Currently, there is no known workaround for this behavior. A workaround will be added here when available