Problem Definition

Depending on the project configuration, you may not be able to start configuring a rule based on templates. You only see a generic error message:

Automation template unavailable
Check your admin permissions, and try refreshing the page

Ex: in your browser console:

{"errorMessage":null,"message":null,"warningMessages":[],"errorMessages":["Could not create rule from rule library template: devops_template_1"],"errors":{},"status":400}

Suggested Solution

Clarify the error cause for known scenarios.

Workaround

Known scenarios:

• Make sure to have every status category in the workflow

Consider adding yourself as a watcher to be kept informed of the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.