Issue Summary

work item links with the same description name (outward & inward) experience issues.

This is commonly experienced with the Relates work item link, as both the outward & inward description are "relates to".

Automation for Jira cannot determine what is the "source" and "destination" work items when they share the same name.

Steps to Reproduce

1. Create an automation rule that utilizes work item linking (ex: smart value or Issue linked trigger
2. Use a work item link with the same outward & inward description (ex: Relates)

Expected Results

Automation for Jira can determine what is the "source" and "destination" work items

Knoweldge base article: How does Jira automation "Issue linked" trigger pick the Source and Destination issue?

Actual Results

Automation for Jira cannot determine what is the "source" and "destination" work items causing issues.

Workaround

Rename the work item link so the outward and inward descriptions are unique.

Ex: Relates work item link