Issue Summary

When using the Global translator in automation to work in requests from the Virtual Agent in Slack, its behavior can be inconsistent.

Steps to Reproduce

1. Configure a simple automation rule with the Global translator agent to translate comments posted in a request.
2. Set up a virtual agent in Slack.
3. Go through an intent in the Slack VA.
4. Escalate the intent into a request in JSM.

Expected Results

The automation will translate every comment synced from the Slack thread into the Jira work item. 

Actual Results

• Some comments may be skipped, and some comments are posted in duplicate.
• Users @ mentions sometimes (not always) are translated as an account ID.
• The outcome, in general, seems inconsistent.

Workaround

Currently, there is no known workaround for this behavior.