Issue Summary

Customer notifications are not triggered when the comment is added by a Rovo agent

Steps to Reproduce

1. Create an automation rule as follows:
   1. Trigger: Any trigger, let's say Manual Trigger for an example
   2. Action: Use Rovo agent to generate any response
   3. Action: Comment on work item
      1. use 'agentResponse' in comment body
      2. Mark visibility as public
      3. Use the comment author as your Rovo agent
2. Trigger the rule

Expected Results

A comment is added and a customer notification is sent to the customers

Actual Results

Customer notifications are not sent when the action is done by Rovo agents/AO Bots.

Workaround

Use 'current rule actor' as comment author