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  1. Automation for Cloud
  2. AUTO-2099

Hyperlinks <a href> not supported when using Rich Text in Send Customized emails

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      Issue Summary

      When using Rich Text as content format in Send Customized email and use the below smart value, then emails are not hyperlinked correctly for Name attribute and the links are directly added like below.

      {{#lookupObjects}}[{{name}}|https://instanceName.atlassian.net/jira/assets/object/{{id}}] , 
      {{/}} 
      

      Email:

      [Testing Category 1|https://instanceName.atlassian.net/jira/assets/object/2677][Testing Category 2|https://instanceName.atlassian.net/jira/assets/object/2676] 

      Steps to Reproduce

      1. Create an automation rule with lookupObjects actions.
      2. Use Send customised email component and use Rich Text format with smart value to add Hyperlink to Name attribute.
      3. Observe the email received with Name and Hyperlink separately

      Expected Results

      Name should be Hyperlinked with the link stored.

      Actual Results

      Link is displayed separately and Name separately.

      Workaround

      • Either use HTML as Content format with below for example
      {{#lookupObjects}} 
      <a href="https://InstanceName.atlassian.net/jira/assets/object/{{id}}">{{name}}</a>,
      {{/lookupObjects}} 

              Unassigned Unassigned
              e8ddb9406228 Arvind Kishore
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                Created:
                Updated: