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Bug
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Resolution: Fixed
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Low
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None
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1
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Severity 3 - Minor
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Jira Service Management
Issue Summary
The Validate Syntax present on the Create issue with a request type action and the AQL condition within automation is failing for Assets Custom Fields and Object Attributes, with the following error:
An unknown error occurred. Please reload and try again.
Steps to Reproduce
- Create a new Automation Rule > Any Trigger.
- Add a Create issue with a request type action.
- Select a Request type that has a custom asset field within its configuration.
- Inside the component configuration, enter an AQL query for the Asset field, and in the syntax field, add something like objecttype=Organization:
- Click on the "validate syntax" and see the following error:
Expected Results
The Syntax Validation should happen for the values added to the AQL field.
Actual Results
The following error is thrown in the UI:
An unknown error occurred. Please reload and try again.
Workaround
Don't validate the syntax in the rule. Instead, validate it in the object schema and enter the AQL in the rule. The rule should work fine.