Issue Summary

Saving an automation rule using “SLA threshold breached” trigger may fail with “Please select a valid SLA” error message

Steps to Reproduce

1. Create an automation rule using the “SLA threshold breached” trigger.
2. In the rule scope, select Multiple projects and add 10+ projects.
3. Save the rule

Expected Results

Rule is updated successfully

Actual Results

The below exception is thrown in the UI, regardless having a valid SLA specified.

Please select a valid SLA 

Workaround

The root cause of this issue has been specified as the number of characters supported in the rule scope to 250. When specified multiple projects in the scope and the total number of characters exceeds 250, automation will throw a "Please select a valid SLA" regardless if the SLA is valid.

• As a workaround, set the scope of the rule to less projects or to Global.