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Bug
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Resolution: Unresolved
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Medium
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Severity 3 - Minor
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Jira Service Management
Issue Summary
Having single-picker fields with the same name and multiple options will cause automation to display all the options of all the fields with the same name. However, this will only happen for the user who created those fields.
Other users may not encounter this behavior and will see only the options from the selected single-picker field.
Steps to Reproduce
- Create multiple single-picker fields with the same name, each having multiple options.
- Go to automation and create a rule.
- Select any trigger, then select the "Edit work item" action
- Check the field sharing the same name
- See the available options in the dropdown.
Expected Results
The user who created those fields should only see the options configured for that particular field in the automation dropdown.
Actual Results
The user who created these fields observes all options for fields sharing the same name within the automation dropdown.
Workaround
Rename the fields with alternative names or request a user other than the one who created the fields to update the dropdown options within the automation.