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  1. Automation for Cloud
  2. AUTO-2038

Rules that hit their associated items service limit are disabled without stating the reason

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    • Severity 3 - Minor
    • Jira Software, Jira Service Management, Jira Work Management

      Issue Summary

      One of the Automation service limits is on the count of associated items for a single rule execution, which is capped at 5,000. If this limit is exceeded, the expected behaviour is that:

      1. The offending rule is not completed and is marked as Throttled.
      2. The offending rule is subsequently disabled

      Steps to Reproduce

      1. It can't be reproduce at will; it's intermittent. Sometimes, the rule will be marked as throttled correctly, and other times, it'll be marked as 'Success' when it was actually throttled in the background.

      Expected Results

      Rule should be marked as throttled in the automation audit log so users understand why it was disabled.

      Actual Results

      Rule is disabled without stating that it was 'Throttled' and it's marked as success.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              f42aa278f54c Diego Lopez (Inactive)
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                Created:
                Updated: