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  1. Automation for Cloud
  2. AUTO-2021

Linking a JPD work item to a JSW work item does not trigger the "Work Item Linked" Automation trigger

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    • Severity 3 - Minor

      Issue Summary

      When trying to create an Automation Rule that is triggered by linking JPD work items with Jira Software work items, the trigger is not successfully actioned when this action is performed. It looks like the event is ignored by the Automation Rule, either from the Automation side, which is not picking up the event, or from the JPD side which is not sending the event correctly.

      Steps to Reproduce

      1. From a JSW project (called TEST), create an Automation Rule with a "Work Item Linked" trigger monitoring all links for testing purposes;
      2. Create a JPD Project, and create an Idea (JPD-1);
      3. Now, link a work item from TEST to JPD-1;
      4. You will observe that the Automation Rule won't be triggered as expected.

      Expected Results

      The Automation Rule should have been triggered.

      Actual Results

      The Automation Rule is silently ignored.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              fb70dbb86db0 Antonio Carlos
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                Created:
                Updated:
                Resolved: