Enable Global Asset Object Variable Access and Dot Notation in JSM Automation Advanced Components

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: Controls
    • Jira Service Management

      Currently, when building automations in JSM using Advanced Components, it is not possible to pass full Asset object data (with all attributes accessible via dot notation) between groups.

      The "Lookup Objects" component cannot be placed in a global group, and variables are scoped locally, making it cumbersome or impossible to use Asset data across parallel branches or downstream groups.

      This limitation forces users to rely on workarounds such as splitting rules, using string manipulation, or making additional API calls, which increases complexity and reduces automation efficiency.

      This suggestion is to enhance JSM Automation so that Asset object data (including all attributes) can be stored in a global variable or otherwise made accessible across all groups and branches, preserving the object structure and dot notation access. This would greatly improve the usability and power of Advanced Components for Asset-driven automations.

            Assignee:
            Unassigned
            Reporter:
            Matt Rugamas
            Votes:
            4 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated: