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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Container - Rule Page
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Jira Service Management
Issue Summary
Currently, the Add system rules button will only appear in a JSM Project's Automation page if it was created by one of three specific templates listed here:
Adding system rules to Projects that match the remaining requirements should be possible.
Expected Results
The Add system rules button is available and works as expected by adding the System Rules.
Actual Results
The button is missing and so system rules can't be added/enabled.
Workaround
- Create a Project using one of the Templates and make sure it matches the other conditions in the article linked above.
- Move the Work Items from their original Project to this newly created Project.
To determine which Template a Project was generated with, you will first need the Project ID by navigating to this URL:
- https://<site>.atlassian.net/rest/api/3/project/<project-key>
And getting the value of id.
Then, navigate to this URL:
- https://<site>.atlassian.net/rest/internal/latest/frontendconfig/properties?project=initial.project.template.name&projectId=<project-id>
And it should return a string containing the type of Template.