Unable to select custom email address under Send customized email action in automation when Custom Product URL has been setup on the site

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    • 4
    • Severity 2 - Major
    • Jira Software, Jira Service Management, Jira Work Management
    • Warranty

      Problem

      The customer is unable to update the custom email address in the 'Send customised email' automation action, receiving an invalid email error despite the email being verified. 

      Environment

      Automation for JSM Cloud, Jira Cloud

      Conditions

      This failure seems to be occurring only when the site has a Custom Product URL setup through which it is being accessed.

      Steps to Reproduce

      1. Navigate to the automation rule under Send customized email action.
      2. Attempt to update the email address to 'support@customdomain.com' in the 'Send customised email' action.
      3. Observe the error message indicating an invalid email.

      Expected Results

      This should work as per the support document.

      Actual Results

      It does not work with the below error:

      Invalid email address: support@customdomain.com

      Workaround

      NA

            Assignee:
            Yatin Luthra (Inactive)
            Reporter:
            Barkha Bansal
            Votes:
            2 Vote for this issue
            Watchers:
            10 Start watching this issue

              Created:
              Updated:
              Resolved: