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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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Component/s: Action - Issue Actions
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Severity 3 - Minor
Issue Summary
If a comment is deleted, Jira Automation continues to prevent it as a duplicate comments.
Steps to Reproduce
- Create an automation rule with the "Comment on issue" action and enable "Prevent duplicate by only adding this comment once to a particular work item".
- Trigger the rule so that a comment is added to a work item.
- Manually delete the comment from the work item.
- Trigger the rule again for the same work item.
Expected Results
The automation should add the comment again, since the previous comment was deleted and is no longer present on the work item.
Actual Results
Enabling "Prevent duplicate by only adding this comment once to a particular work item" in Jira Automation prevent duplicate comments even if the original comment is deleted. The automation logic checks if a comment has ever existed using the /jira/rest/api/3/jql/match endpoint, but does not verify if the comment is still present (i.e., not deleted).
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available.