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Type:
Bug
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Resolution: Won't Fix
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Priority:
Low
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Component/s: Trigger - Other
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Severity 3 - Minor
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Jira Service Management
Issue Summary
Automation Trigger "Issue Transitioned" will fail on subsequent approves, if transition occurs from an approval step with large approver groups (>1k users). The first trigger may work, but if multiple approval steps occur within the workflow, eventually they will stop triggering.
Steps to Reproduce
- Create a workflow with multiple approval steps
- Create an user group with over 1.2k users
- Configure the approval step to use the approver group field
- Set the created group into the approver group field
- Create an Automation rule with Issue Transitioned trigger (have any logging action added, but not necessary to repro)
- Transition the issue between approval steps multiple times
Expected Results
Newly created automation rule will trigger at all work item transitions
Actual Results
Automation rule trigger will occur only once or twice, then automation will no longer trigger.
Workaround
Modify approver groups to hold only dozens up to few hundred users at most (<200).