Automation Trigger "Issue Transitioned" will fail if transition occurs from an approval step with large approver groups (>1.2k users)

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    • Severity 3 - Minor
    • Jira Service Management

      Issue Summary

      Automation Trigger "Issue Transitioned" will fail on subsequent approves, if transition occurs from an approval step with large approver groups (>1k users). The first trigger may work, but if multiple approval steps occur within the workflow, eventually they will stop triggering.

      Steps to Reproduce

      1. Create a workflow with multiple approval steps
      2. Create an user group with over 1.2k users
      3. Configure the approval step to use the approver group field
      4. Set the created group into the approver group field
      5. Create an Automation rule with Issue Transitioned trigger (have any logging action added, but not necessary to repro)
      6. Transition the issue between approval steps multiple times

      Expected Results

      Newly created automation rule will trigger at all work item transitions

      Actual Results

      Automation rule trigger will occur only once or twice, then automation will no longer trigger.

      Workaround

      Modify approver groups to hold only dozens up to few hundred users at most (<200).

              Assignee:
              Unassigned
              Reporter:
              Joao Vasconcelos
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                Created:
                Updated:
                Resolved: