Allow "Transition work item" to set "Resolution" field even if no screen is associated with workflow transition

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    • Jira Service Management

      Summary 

      Creating an automation with the Transition Work Item action, that also sets the the "Resolution" field, will fail with the following error, If a screen containing the field is not associated with the associated transition:

      The fields set during transition aren't available. Fields ignore: Resolution (resolution)

      Suggestion

      Allow this automation step to set the Resolution field value, without requiring a screen to be associated with this transition

      Workaround

      • Add a screen that contains the "Resolution" field to the transition which will be performed by the automation
      • Use a Edit Work Item action following the transition to set the desired "Resolution" field value

            Assignee:
            Unassigned
            Reporter:
            Joao Vasconcelos
            Votes:
            7 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated: