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  1. Automation for Cloud
  2. AUTO-175

Cloning a ticket with attachment to a Product Discover Project produces a false error message

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    • Severity 3 - Minor

      Issue Summary

      In Jira automation, when cloning an issue with an attachment to a Product Discovery Project, the audit log report an error:

      Clone issue
      Unknown fields set during clone, they may be unavailable for the project/type. Check your custom field configuration. 
      Fields ignored -
      Attachment (attachment)

      Despite this error, the attachment does copy over to the PD project.

      Steps to Reproduce

      1. Create a new automation rule and scope it out to one JSW project
      2. Set the rule to trigger When:Issue Created
      3. Set the action to Clone Issue
      4. Set the project to a PD project
      5. Set issue type to "Idea"
      6. Under "Choose fields to set...", Select Attachment
      7. Publish the rule
      8. Create a rule in the JSW project and add an attachment during the creation
      9. Review the cloned ticket in the PD project, and make sure the attachment is there.
      10. Review the automation rule's audit log

      Expected Results

      No errors reported in the audit log regarding the attachment.

      Actual Results

      Clone issue
      Unknown fields set during clone, they may be unavailable for the project/type. Check your custom field configuration. 
      Fields ignored -
      Attachment (attachment)
      

      Workaround

      No workaround, but the attachment copy does work, so the error message can be ignored.

              Unassigned Unassigned
              a9b9e933abe5 Collin (Inactive)
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                Created:
                Updated: