Workflow transition from "Any Status" to "Itself" visible in the workflow menu

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    • Type: Bug
    • Resolution: Incorrectly Filed
    • Priority: Low
    • Component/s: Trigger - Other
    • None
    • 1
    • Severity 3 - Minor
    • 3

      Issue Summary

      Configuring a workflow transition which allows "Any Status" to transition to "Itself" shows up for a fraction of a second in the Workflow menu before showing up under the Actions menu.

      Steps to Reproduce

      1. Create 2-3 transitions in a workflow which allows "Any Status" to transition to "Itself". For. e.g. Created three transitions from "Any Status" to "Itself" : "Transition 1", "Transition 2", "Transition 3"
      2. Setup an automation rule which will check the value of the "Assignee" field and if the status of the issue is "Open", it will transition it to "Assigned"
      3. Create a ticket and initially, it will be in the "Open" status.
      4. If you assign the ticket to anyone or yourself, the ticket will transition from "Open" to "Assigned" as per the automation rule.
      5. However, for a fraction of a second before the ticket transitions from "Open" to "Assigned", if we expand the workflow menu, we will be able to see the transitions "Transition 1", "Transition 2", "Transition 3" in the workflow menu.
      6. Once the ticket is transition to "Assigned", "Transition 1", "Transition 2", "Transition 3" will be visible under the "Actions" menu.

      Expected Results

      • "Transition 1", "Transition 2", "Transition 3" should not be visible under the workflow menu and should only be available under the "Actions" menu.

      Actual Results

      • For a fraction of a second before the ticket transitions from "Open" to "Assigned", if we expand the workflow menu, we will be able to see the transitions "Transition 1", "Transition 2", "Transition 3" in the workflow menu.

      Workaround

      Currently there is no known workaround for this behavior.

       

        1. Automation Rule.png
          Automation Rule.png
          131 kB
        2. Issue Replication.mov
          35.12 MB
        3. Workflow-2.png
          Workflow-2.png
          147 kB

            Assignee:
            Unassigned
            Reporter:
            Nish D
            Votes:
            3 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated:
              Resolved: