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  1. Automation for Cloud
  2. AUTO-1630

{{changelog}} smartvalue not updating Assets custom field in automation with issue created trigger.

    • Minor
    • Jira Service Management

      Issue Summary

      In the context of a Jira Automation the {{changelog}} smart value https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--changelog-- is not reflecting the changes in an Assets custom field when using an Issue created trigger.

      Steps to Reproduce

      1. Create an Assets custom field.
      2. Make sure it's added to the Create issue screen so that you make sure that a value is assigned during the issue creation.
      3. Create an automation consisting of an Issue created trigger and a Log action pointing to the {{changelog}} smart value

      1. Create an issue making sure that the Assets custom field is filled out.

      Expected Results

      When you use a log action the {{changelog}} smart value reflects that the Assets custom field.

      Actual Results

      When you use a log action the {{changelog}} smart value reflects changes in the fields related on then issue except the Assets custom field.

      Workaround

      • Get access to the value of the Assets custom field by using other smart value (e.g. issue.[Assets custom field name].label after adding a label to the Assets attribute in the assets field you're interested in getting the information from)
      • Change the Automation's rule trigger from Issue created to Field value changed and get the changed value in the Assets field using the {{fieldChange}} smart value

          Form Name

            [AUTO-1630] {{changelog}} smartvalue not updating Assets custom field in automation with issue created trigger.

            No work has yet been logged on this issue.

              Unassigned Unassigned
              d74b08d0bd4c Daniel Ocando Espinoza
              Affected customers:
              2 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated: