Change issue type level not triggering automation

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      Summary

      As a Jira user, I can trigger Automation rule when changing an issue type, so that I can automate workflows consistently across all issue type changes.

      Description

      User Problem

      Users are trying to automate workflows based on issue type changes in Jira. Currently, Automation triggers do not run when converting an issue to a subtask, which disrupts intended workflow automation and requires manual intervention.

      Suggested Solutions

      Enhance the Jira Automation trigger functionality to recognise and run when an issue type is changed to a subtask, ensuring consistent automation behavior regardless of the issue type or conversion method used.

      Current Workarounds

      None available. Users must manually perform additional steps when issue types are converted to subtasks.

      Steps to Reproduce

      If you add the trigger Change issue type, but perform the operation from the issue ... > change issue type, the automation won't be triggered

      1. Create one automation with the trigger Value Change > Issue type
      2. Add one action of your choice
      3. Create one Task
      4. Change the issue type from Task to Story using the icon of the issue
      5. Automation will run
      6. Now change the issue type to subtask
      7. Automation won't run

      Expected Results

      Automation should run on both scenarios

      Actual Results

      Converting to subtask or from subtask to standard issue level doesn't trigger the automation

      Workaround

      No workaround is available at this time

        1. image.png
          81 kB
          Rejaine Lima
        2. image (1).png
          132 kB
          Rejaine Lima
        3. Screenshot 2024-10-31 at 10.03.35.png
          13 kB
          Lígia Zanchet

            Assignee:
            Unassigned
            Reporter:
            Lígia Zanchet (Inactive)
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              Created:
              Updated: