Issue Summary

In Automation, when using the "Manual trigger for issue", there is an option to ask for input from the user:

Depending on the type of field used, there's a character limit. For example:

• "Short text" field: 255 characters.
• "Paragraph" field: 5000 characters.

However, when the text is longer, the user will be able to submit the changes, and a generic error message will be received:

Steps to Reproduce

1. Have an automation rule that is using the "Manual trigger for issue" that prompts for input to the user.
2. From a ticket, manually run the rule and add text that exceeds the character limit of the selected field to capture the user's input.
3. Submit the changes to execute the rule.

Expected Results

A specific error message should be displayed, mentioning that the character limit was exceeded; or, from the input window, add a limit to the text field so the user can only type the allowed number of characters.

Actual Results

A generic error messages is shown: "There was a problem and we couldn't run the automation".

Workaround

• If you are using the "Short text" field (255 characters limit), consider using the "Paragraph" field instead (5000 characters limit).
• Let your users know about the character limit.