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  1. Automation for Cloud
  2. AUTO-1516

Restricted internal comment with project role is not working as expected when triggered through automation rule.

    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • Trigger - Other
    • None
    • 1
    • Minor
    • Warranty

      Issue Summary

      The automation rule seems to be functioning well when we simply restrict an internal comment. However, things get a bit tricky when we try to restrict an internal comment specifically with a project role, like "Administrator."

      Steps to Reproduce

      Here's what we've observed:

      1. The automation rule works perfectly with restricted internal comments.
        Sample Automation rule
      1. Here are the screenshots 
      2. But it behaves differently when we attempt to restrict an internal comment using the project role "Administrator". 

      Expected Results

      We want the automation rule to restrict internal comments based on the project role.

      Actual Results

      At the moment, it doesn't quite work as expected. Instead of restricting the comment to the project role, it executes the conditions as if it were an external comment.

      ...
      

      Workaround

      Unfortunately, we haven't found a workaround for this issue yet.

      We'd really appreciate any guidance or solutions you could provide. Thank you so much for your help!

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            [AUTO-1516] Restricted internal comment with project role is not working as expected when triggered through automation rule.

            Charlie Gavey added a comment - AUTO-476

              Unassigned Unassigned
              aa6d131333de Prathibha MC (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: