Restricted internal comment with project role is not working as expected when triggered through automation rule.

XMLWordPrintable

    • Type: Bug
    • Resolution: Duplicate
    • Priority: Low
    • Component/s: Trigger - Other
    • None
    • 1
    • Minor
    • Warranty

      Issue Summary

      The automation rule seems to be functioning well when we simply restrict an internal comment. However, things get a bit tricky when we try to restrict an internal comment specifically with a project role, like "Administrator."

      Steps to Reproduce

      Here's what we've observed:

      1. The automation rule works perfectly with restricted internal comments.
        Sample Automation rule
      1. Here are the screenshots 
      2. But it behaves differently when we attempt to restrict an internal comment using the project role "Administrator". 

      Expected Results

      We want the automation rule to restrict internal comments based on the project role.

      Actual Results

      At the moment, it doesn't quite work as expected. Instead of restricting the comment to the project role, it executes the conditions as if it were an external comment.

      ...
      

      Workaround

      Unfortunately, we haven't found a workaround for this issue yet.

      We'd really appreciate any guidance or solutions you could provide. Thank you so much for your help!

        1. image-2024-10-09-12-32-14-611.png
          274 kB
          Peter Kang
        2. image-2024-10-07-15-26-22-930.png
          474 kB
          Debangshu Banerjee
        3. image-2024-10-07-15-25-49-899.png
          233 kB
          Debangshu Banerjee
        4. image-2024-10-07-15-25-19-842.png
          340 kB
          Debangshu Banerjee
        5. image-2024-10-07-15-23-21-862.png
          509 kB
          Debangshu Banerjee
        6. AutomationBug_IN.jpg
          46 kB
          Prathibha MC
        7. AR_IN_Working.jpg
          53 kB
          Prathibha MC
        8. AR_Admin.jpg
          48 kB
          Prathibha MC
        9. AR_Admin_Issue.jpg
          101 kB
          Prathibha MC
        10. AR_2.jpg
          94 kB
          Prathibha MC

            Assignee:
            Unassigned
            Reporter:
            Prathibha MC (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: