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Type:
Suggestion
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Resolution: Duplicate
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Component/s: Action - Send Email
Summary
There are some recipients you can select to send emails to in case you don't want to use a smart value. E.g. assignee:
Those recipients have automatic checks in place to check if the user selected in said field is active or not, which prevents Automation from sending emails to it:
The field Watchers is not an available option and as a consequence you need to use the smart value {{issue.watchers.emailAddress}} along with conditions to check if the users selected are active or not using the smart value {{issue.watchers.active}}.
Suggestion
Make it possible to select Watchers as the recipient for the Send Email action.
- duplicates
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AUTO-1568 More options for "to" field of Send Email action - ability to send to a specific user/role, to watchers, to email a whole organization, to email a user via a smart value
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