Ability to set "Run as Assignee" as the default automation executor

XMLWordPrintable

    • Type: Suggestion
    • Resolution: Duplicate
    • Component/s: None
    • None
    • 0

      Problem Definition

      Currently, there's only option to set project default using a username and user who trigger the rule. There's certain automation only can set the project default , for example for SLA trigger.

      Suggested Solution

      Option to set Assignee as the project default.

      Why this is important

      It's a bit weird if customer notice a different person than the assignee that perform action in the ticket.

            Assignee:
            Charlie Gavey
            Reporter:
            Atiqah Roslan
            Votes:
            11 Vote for this issue
            Watchers:
            10 Start watching this issue

              Created:
              Updated:
              Resolved: