Issue Summary

Editing "Reporter" via Automation with Account ID returns "Inactive User" error, however user is "Active"
This is reproducible on Data Center: no

Steps to Reproduce

1. Create Automation as follows:

• 
• Trigger: Issue Created
• Action: Create Variable
  • Variable name: matchedEmailAddress
  • Value:

    {{issue.description.match(".*Email: (\S+).*")}}

• Action: Send Web Request:
  • Method: GET
  • URL: <SITEURL>/rest/api/3/user/search?query=matchedEmailAddress.urlEncode
• Action: Edit Issue
  • Reporter= 

    {{webresponses.body.accountid}}

• Now create a ticket that has an email in the description with the following format:
  • Email: email@testing.com

You will see that the ID pulled is valid and active yet it's being recognized as INACTIVE

1. As shown below, the user/customer is fully active 

Expected Results

• Expectation is that the Automation Recognizes the user as "Active" and correctly assign this user as the reporter.

NOTE: This works for licensed users however when it comes to customers it does not work. Which would be the usual Reporters. 

Actual Results

1. As shown below, the user is fully active yet somehow being recognized as Inactive

Workaround

None worked at present time