-
Type:
Bug
-
Resolution: Not a bug
-
Priority:
Low
-
Component/s: Trigger - Other
-
Severity 3 - Minor
Issue Summary
Issue created with parent and assigned to user does not trigger "Issue assigned" trigger. If parent is not present, "issue assigned" trigger will fire correctly.
This is reproducible on Data Center: (yes) / (no)
Steps to Reproduce
- Create rule that triggered on "Issue assigned".
- Create a new issue that has a parent linked to the issue and an assignee already set on the issue
- Review automation logs to see if rule triggered
- Note: this is also confirmed as occurring if you have a workflow post function that assigns the issue at issue creation. Create a issue with a parent issue (either by entering the issue in the parent field at issue creation or creating the issue as a child issue from within the parent issue) while having the workflow post functions to assign the issue will also fail to trigger the rule
Expected Results
Automation rule would trigger when issue is created due to having been assigned to a user. This triggers successfully when an assignee is entered on issue creation but no Parent link is entered
Actual Results
The automation rule does not trigger
Workaround
Ensure users do not assign an issue at issue creation, particularly if setting a parent as well. Can also use a automation rule in place of a workflow step to assign the issue after the issue is created.