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Suggestion
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Resolution: Low Engagement
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Jira Software, Jira Service Management, Jira Work Management
Issue Summary
Automation is unable to retrieve the status's status category from an issue using the the smart values
Steps to Reproduce
- Create an automation rule.
- Set a manual trigger or a scheduled trigger with a specific issue key JQL (key=xxx-123)
- Add a log action
{{issue.status.statusCategory.id}}
Expected Results
Get the issue status's status category
Actual Results
Smart value does not return any value.
Workaround
- Assign the following smart value to a variable:
{{issue.status.statusCategory}}
- Extract the ID using a string function:
{{<variablename>.substringBetween("id=",",")}}