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  1. Automation for Cloud
  2. AUTO-1225

Unable to configure an automation rule action to copy custom field value from trigger issue

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Details

    • Severity 3 - Minor
    • Jira Service Management

    Description

      Issue Summary

      This is reproducible on Cloud: yes

      Steps to Reproduce

      1. Add an action to edit issue fields
      2. Select any field
      3. Click on 3 dots for options (...) and select COPY
      4. It will show the option to copy from the current issue. Click this option.

      Expected Results

      The option should allow you to change from the current issue to the trigger issue

      Actual Results

      The option disappears without any error message. Below video shows the issue.

      Screen Recording 2024-04-12 at 8.46.48 PM.mov

      Workaround

      triggerIssue smart value can be used to copy the custom field value from the trigger issue.

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            Unassigned Unassigned
            4e832f0f7b6e Bhavin Rathod
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            Dates

              Created:
              Updated:
              Resolved: