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  1. Automation for Cloud
  2. AUTO-1211

Editing a multi user picker field via webresponse logs in the audit log the user as inactive, even when the user is active

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Details

    • Minor
    • Jira Service Management

    Description

      Issue Summary

      Editing a multi-user-picker field using data from web response or any other means, will show the user as inactive in the audit logs, even when the user is active. This is seems more of incorrect logging as user is added successfully.

      Steps to Reproduce

      1. Create an automation rule
      2. Add a "Send web request" action where the user's email address or accountId (i.e user search API) can be returned by the web request call and ensure the account in question is active under User management.
      3. Add an "Edit issue" action, and edit a multi-user-picker field, then add the following smart value:
        1. {{webresponse.body.first.accountId}} 

      Expected Results

      The log shows that the field was edited without a warning that the user is inactive.

      Actual Results

      The log shows that the field was successfully edited, but warns the user is inactive even when is not. User is added to the multi-user picker field.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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            Unassigned Unassigned
            9454f07e6289 Rogelio Martinez Chavez
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            Dates

              Created:
              Updated: