Issue Summary

When using the "Similar issues description" branch type in an Automation rule, similar issues are not identified when two tickets are created using the global issue create screen, even if a ticket with the same summary and description already exists.

This bug only happens when creating a ticket in the global issue creation screen. When creating tickets from the portal, the automation finds the tickets.

Steps to Reproduce

1. Create an automation using "Similar issues description" = Identical;
2. Create two tickets with the same summary and description using the global issue creation screen;
3. The automation will not identify them as similar tickets. 

Expected Results

The automation identifies the tickets created in the global issue creation screen as similar.

Actual Results

That's not possible to use this functionality with the global issue creation screen, only with the portal tickets.

Workaround

You can use the following JQL in the automation to get the exact summary text: 

summary ~ "\"{{issue.summary}}\""  

Or

Another workaround is to not have the similarity slider so high.