Schedule automatic comments on tickets to run on set time.

Issue Summary

When a customer raises a ticket to make certain changes, these can take a few minutes to reflect, and after agents need to go back into the ticket and comment that the change has been implemented and is now reflected on the system. This is for a variety of tasks. 

Expected Results

When a change is made, agents should be able to schedule a comment to the ticket that should be added to the ticket for the customer after a time determined by the agent (10mins, 20mins, etc.), so they don't have go into each ticket to remind the customer that the change has been made. 

Actual Results

You can add automation rules to add comments after a certain action, value change, etc but you can set it to run after a specific amount of time. 

Workaround

Create automation rules to trigger value change or a scheduled rule to run every certain minutes but this could affect the execution count for the account.