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  1. Automation for Cloud
  2. AUTO-112

Atlassian Automation does not respect Jira's Outgoing Email Global configuration / use the same mail sending

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      Issue Summary:

      Automation for Jira sends out emails from its automation rule even if Jira's Global Configuration is configured to disable Outgoing emails from the instance. 

      Steps to Reproduce

      1. Disable the Outgoing email on an instance
      2. Configure an Automation for Jira rule to send out an email on any trigger.

      Expected Results:

      Automation for Jira does not send the email from the automation rule when the rule is executed, respecting Jira's Global configuration for Outgoing emails.

      Actual Results

      Automation for Jira sends out the email to the recipient ignoring the global configuration set by Jira's Global configuration for outgoing emails.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            [AUTO-112] Atlassian Automation does not respect Jira's Outgoing Email Global configuration / use the same mail sending

            SET Analytics Bot made changes -
            UIS Original: 3 New: 0
            Charlie Gavey made changes -
            Summary Original: Automation for Jira does not respect Jira's Outgoing Email Global configuration / use the same mail sending New: Atlassian Automation does not respect Jira's Outgoing Email Global configuration / use the same mail sending
            Adam Wood (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 838758 ]
            Charlie Gavey made changes -
            Link New: This issue is duplicated by AUTO-894 [ AUTO-894 ]
            Charlie Gavey made changes -
            Summary Original: Automation for Jira does not respect Jira's Outgoing Email Global configuration. New: Automation for Jira does not respect Jira's Outgoing Email Global configuration / use the same mail sending
            Vipul Reddy made changes -
            Labels Original: Automation_Move_JSW cloud security security-imported New: Automation_Move_JSW cloud jsw-s13 security security-imported
            Security Metrics Bot made changes -
            Labels Original: Automation_Move_JSW cloud security New: Automation_Move_JSW cloud security security-imported
            Charlie Gavey made changes -
            Labels Original: Automation_Move_JSW cloud New: Automation_Move_JSW cloud security
            Charlie Gavey made changes -
            Assignee Original: Charlie Gavey [ 89403358cf11 ] New: Srini Chakravarthy [ eeb2e5a08fc6 ]
            Angélica Luz made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 732746 ]

              eeb2e5a08fc6 Srini Chakravarthy
              f8dac69712b5 Eshan Anchan
              Votes:
              98 Vote for this issue
              Watchers:
              65 Start watching this issue

                Created:
                Updated: