Smart value for Reporter/Assignee field fails with error "Error rendering smart-values when executing this rule"

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    • Severity 3 - Minor
    • Jira Software, Jira Service Management

      Issue Summary

      The automation rule fails to fetch the value for Assignee/Reporter field using smart values. It throws an error:
      "Error rendering smart-values when executing this rule:
      Failed to get value for reporter.emailAddress: {{reporter.emailAddress{}}}"

      Steps to Reproduce

      1. Create an automation rule, use "Log action" to fetch Reporter email address using smart value reporter.emailAddress

      Expected Results

      The Reporter's email address is returned.

      Actual Results

      The below exception is thrown in the automation audit log:

      Error rendering smart-values when executing this rule:
      Failed to get value for reporter.emailAddress: {{reporter.emailAddress}}

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            Anchal Chopra
            Votes:
            7 Vote for this issue
            Watchers:
            8 Start watching this issue

              Created:
              Updated:
              Resolved: