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Type:
Bug
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Resolution: Fixed
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Priority:
Medium
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Component/s: Action - Issue Actions
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Severity 3 - Minor
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Jira Software, Jira Service Management
Issue Summary
The automation rule fails to fetch the value for Assignee/Reporter field using smart values. It throws an error:
"Error rendering smart-values when executing this rule:
Failed to get value for reporter.emailAddress: {{reporter.emailAddress{}}}"
Steps to Reproduce
- Create an automation rule, use "Log action" to fetch Reporter email address using smart value reporter.emailAddress
Expected Results
The Reporter's email address is returned.
Actual Results
The below exception is thrown in the automation audit log:
Error rendering smart-values when executing this rule:
Failed to get value for reporter.emailAddress: {{reporter.emailAddress}}
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available