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  1. Atlas
  2. ATLAS-55

Authenticating with Atlas in the MS Teams desktop app isn't working

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • MS Teams App
    • None
    • Minor

      Issue Summary

      Authenticating with Atlas in the MS Teams desktop app isn't working and is throwing the "Could not connect to Microsoft Teams" error message.

      Steps to Reproduce

      1. Go to the MS Teams desktop app
      2. Add the Atlas app
      3. Click "Login"

      Expected Results

      You authenticate with Atlas in the pop-up window successfully. 

      Actual Results

      The pop-up window shows the "Could not connect to Microsoft Teams" error message.

      Workaround

      Authenticate with Atlas in MS Teams in a browser. After authenticating, switch back to the desktop app as the integration works as expected afterward. 

            [ATLAS-55] Authenticating with Atlas in the MS Teams desktop app isn't working

            Rostyslav Synenko added a comment -

            Hi 4d37b2d84e31 c9deaf668f11 ,

            I have some updates. There is a bug in a Microsoft Teams lib that is used. This causes broken login flow.

            The team said that you can try now to login into the app. Type login command in the chat with the app and login from the received card

            Sorry for the inconvenience. I hope it'll help you.

            Rostyslav Synenko added a comment - Hi 4d37b2d84e31 c9deaf668f11 , I have some updates. There is  a bug  in a Microsoft Teams lib that is used. This causes broken login flow. The team said that you can try now to login into the app. Type  login  command in the chat with the app and login from the received card Sorry for the inconvenience. I hope it'll help you.

            Denis Belliveau added a comment -

            I have tried to use Teams Classic on the browser and receive the following error messages:

            I just get a spinning wheel.  The version we have in our Teams Admin is 1.5 which matches the latest version available.

            Denis Belliveau added a comment - I have tried to use Teams Classic on the browser and receive the following error messages: I just get a spinning wheel.  The version we have in our Teams Admin is 1.5 which matches the latest version available.

            Anne Marie OKeefe added a comment -

            I tried using old classic teams and tried to login but still np luck, any 

            Anne Marie OKeefe added a comment - I tried using old classic teams and tried to login but still np luck, any 

            Rostyslav Synenko added a comment -

            We released a fix. The issue should be fixed.

            Rostyslav Synenko added a comment - We released a fix. The issue should be fixed.

            Rostyslav Synenko added a comment -

            https://community.atlassian.com/t5/Atlas-Group-questions/Could-not-Connect-to-Microsoft-Teams/qaq-p/2665981

            Rostyslav Synenko added a comment - https://community.atlassian.com/t5/Atlas-Group-questions/Could-not-Connect-to-Microsoft-Teams/qaq-p/2665981

            Rostyslav Synenko added a comment -

            It's a known issue after releasing Microsoft Teams v2. There is a problem in the desktop application, especially if a user is logged in several Microsoft Teams accounts.

             

            As a workaround to sign in to Atlas application, you can use the browser version of Microsoft Teams. After that, you can continue using the desktop Microsoft Teams application.

            Rostyslav Synenko added a comment - It's a known issue after releasing Microsoft Teams v2. There is a problem in the desktop application, especially if a user is logged in several Microsoft Teams accounts.   As a workaround to sign in to Atlas application, you can use  the browser version of Microsoft Teams . After that, you can continue using the desktop Microsoft Teams application.

              e1d0d29a7f32 Mykola Iliushyn
              b76693d58182 Alina Kurishko
              Affected customers:
              0 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: