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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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Component/s: XPC - People and Teams
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None
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Severity 3 - Minor
Issue Summary
Atlassian account profile page doesn't work for user if they're a user of an Atlassian org, but not do have access to a cloud site.
For example, they only have product access to Trello, and/or haven't been invited to a cloud site.
Steps to Reproduce
- With a user that only has product access to Trello
- Navigate to Atlassian Home
- Click on the profile picture on the top right
- Select Profile
- Redirected to user's profile in the People page
Expected Results
Profile page loads.
Actual Results
Loads blank page.
Or an error message appears: "This page has restricted content. This page has restrictions that limit who can view it. Try going back home or asking a workspace admin for viewing permission."
Workaround
User needs to be added to an active cloud site e.g. Confluence or Jira.
For Trello:
Trello has a separate profile page that can be accessed here: https://trello.com/u/me/profile
For Atlassian account settings, go to https://id.atlassian.com/manage-profile/profile-and-visibility