Uploaded image for project: 'Atlassian Product Integrations'
  1. Atlassian Product Integrations
  2. API-784

Silent failure of scheduled updates in Jira Cloud for Sheets app caused by token expiry

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 1.0
    • None
    • Severity 3 - Minor

      Issue Summary

      Users have reported that scheduled updates to Google Sheets, which previously worked reliably, have suddenly stopped functioning. While manual refreshes are successful, scheduled updates do not run as expected. Investigation suggests this may be caused by the expiration of the Google account authentication token after prolonged use. In some cases, the issue was due to the Google Auth token having 'Insufficient Scope'. Re-authenticating via the schedule tab (by clicking 'Edit') resolves the issue.

      Steps to Reproduce

      This issue occurs only on affected customer instances.

      Expected Results

      Google Sheets should update according to the defined schedule. If authentication fails and re-authentication is required, users should be notified via the UI rather than experiencing silent failures.

      Actual Results

      No errors or logs are generated. Scheduled updates do not run, leaving users without guidance on how to resolve the issue.

      Workaround

      Re-authenticate from the Scheduled tab by clicking the 'Edit' button to resolve the problem.

              Unassigned Unassigned
              7372af706f9d Ariel (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated: