Uploaded image for project: 'Atlassian Product Integrations'
  1. Atlassian Product Integrations
  2. API-751

Exporting issues with Jira for Cloud Sheet add-on doesn't display the Description field values

XMLWordPrintable

    • Severity 3 - Minor

      Issue Summary

      Description field and paragraph fields are not getting values populated when exporting with Jira for Cloud Sheets add-on. Both for Excel or Google sheet.

      Steps to Reproduce

      1. Navigate to list issues in the global search.
      2. Add description in the columns as well as other paragraph fields.
      3. Click to export via Excel or Google sheet.

      Expected Results

      Description field and other paragraph fields to display their values.

      Actual Results

      Export works, however, fields like Description or other paragraph fields are missing their values.


      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. image-2024-12-24-15-09-56-311.png
          image-2024-12-24-15-09-56-311.png
          100 kB
        2. image-2024-12-24-15-10-34-318.png
          image-2024-12-24-15-10-34-318.png
          115 kB

            [API-751] Exporting issues with Jira for Cloud Sheet add-on doesn't display the Description field values

            Samyak Mehta added a comment -

            This issue is resolved and the users must get the description fields in their imports.

            Samyak Mehta added a comment - This issue is resolved and the users must get the description fields in their imports.

            M.Shimizu added a comment -

            A customer has reported that the issue described at this issue has occurred again. (https://getsupport.atlassian.com/browse/JPNS-90234)
            I did not encounter the problem on my test site, but it may be reoccurring for some customers. Could you please check on this?

            M.Shimizu added a comment - A customer has reported that the issue described at this issue has occurred again. ( https://getsupport.atlassian.com/browse/JPNS-90234 ) I did not encounter the problem on my test site, but it may be reoccurring for some customers. Could you please check on this?

              222c2bddefe9 Samyak Mehta
              7807392cfda0 Valentina Blagoev
              Affected customers:
              6 This affects my team
              Watchers:
              18 Start watching this issue

                Created:
                Updated:
                Resolved: