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  1. Atlassian Product Integrations
  2. API-718

File upload fails in the Jira cloud app on MS Teams when a request takes >30 seconds

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 1.0
    • Jira Cloud for Teams
    • None
    • Severity 3 - Minor

      Issue Summary

      File upload fails in the Jira cloud app on MS Teams when a request takes >30 seconds

      Steps to Reproduce

      1. Login to MS Teams > Open Jira cloud app > connect to your Jira site > Search for an issue
      2. Take any file which is big is size. For example, 800 MB in or more in size. When uploading a file and if request takes more than 30 seconds the file upload fails
      3. I have attached the HAR file from my test instance.

      Expected Results

      The file upload should be successful.

      Actual Results

      The below exception is thrown in the UI:

      "Oops ... Something went wrong. Please contact Atlassian support if this problem persists. " 

      Workaround

      The only possible workaround it to try uploading the file directly from the Jira UI.

            [API-718] File upload fails in the Jira cloud app on MS Teams when a request takes >30 seconds

            Naresh made changes -
            Description Original: h3. Issue Summary

            File upload fails in the Jira cloud app on MS Teams when a request takes >30 seconds
            h3. Steps to Reproduce
             # Login to MS Teams > Open Jira cloud app > connect to your Jira site > Search for an issue
             # Take any file which is big is size. For example, 800 MB in or more in size. When uploading a file and if request takes more than 30 seconds the file upload fails
             # I have attached the HAR file from my test instance.

            h3. Expected Results

            The file upload should be successful.
            h3. Actual Results

            The below exception is thrown in the UI:
            {noformat}
            "Oops ... Something went wrong. Please contact Atlassian support if this problem persists. " {noformat}
            h3. Workaround

            The only possible workaround it to upload the file from the Jira UI directly.
            New: h3. Issue Summary

            File upload fails in the Jira cloud app on MS Teams when a request takes >30 seconds
            h3. Steps to Reproduce
             # Login to MS Teams > Open Jira cloud app > connect to your Jira site > Search for an issue
             # Take any file which is big is size. For example, 800 MB in or more in size. When uploading a file and if request takes more than 30 seconds the file upload fails
             # I have attached the HAR file from my test instance.

            h3. Expected Results

            The file upload should be successful.
            h3. Actual Results

            The below exception is thrown in the UI:
            {noformat}
            "Oops ... Something went wrong. Please contact Atlassian support if this problem persists. " {noformat}
            h3. Workaround

            The only possible workaround it to try uploading the file directly from the Jira UI.
            Naresh made changes -
            Description Original: h3. Issue Summary

            File upload fails in the Jira cloud app on MS Teams when a request takes >30 seconds
            h3. Steps to Reproduce
             # Login to MS Teams > Open Jira cloud app > connect to your Jira site > Search for an issue
             # Take any file which more than 800 MB in size. When uploading a file and if request takes more than 30 seconds the file upload fails
             # I have attached the HAR file from my test instance.

            h3. Expected Results

            The file upload should be successful.
            h3. Actual Results

            The below exception is thrown in the UI:
            {noformat}
            "Oops ... Something went wrong. Please contact Atlassian support if this problem persists. " {noformat}
            h3. Workaround

            The only possible workaround it to upload the file from the Jira UI directly.
            New: h3. Issue Summary

            File upload fails in the Jira cloud app on MS Teams when a request takes >30 seconds
            h3. Steps to Reproduce
             # Login to MS Teams > Open Jira cloud app > connect to your Jira site > Search for an issue
             # Take any file which is big is size. For example, 800 MB in or more in size. When uploading a file and if request takes more than 30 seconds the file upload fails
             # I have attached the HAR file from my test instance.

            h3. Expected Results

            The file upload should be successful.
            h3. Actual Results

            The below exception is thrown in the UI:
            {noformat}
            "Oops ... Something went wrong. Please contact Atlassian support if this problem persists. " {noformat}
            h3. Workaround

            The only possible workaround it to upload the file from the Jira UI directly.
            Naresh made changes -
            Description Original: h3. Issue Summary

            File upload fails in the Jira cloud app on MS Teams when a request takes >30 seconds
            h3. Steps to Reproduce
             # Login to MS Teams > Open Jira cloud app > connect to your Jira site > Search for an issue
             # Take any file which more than 800 MB in size. When uploading a file and if request takes more than 30 seconds the file upload fails
             # I have attached the HAR file from my test instance.

            h3. Expected Results

            The file upload should be successful.
            h3. Actual Results

            The below exception is thrown in the UI:
            {noformat}
            "Oops ... Something went wrong. Please contact Atlassian support if this problem persists. " {noformat}
            h3. Workaround

            Currently there is no known workaround for this behavior. A workaround will be added here when available
            New: h3. Issue Summary

            File upload fails in the Jira cloud app on MS Teams when a request takes >30 seconds
            h3. Steps to Reproduce
             # Login to MS Teams > Open Jira cloud app > connect to your Jira site > Search for an issue
             # Take any file which more than 800 MB in size. When uploading a file and if request takes more than 30 seconds the file upload fails
             # I have attached the HAR file from my test instance.

            h3. Expected Results

            The file upload should be successful.
            h3. Actual Results

            The below exception is thrown in the UI:
            {noformat}
            "Oops ... Something went wrong. Please contact Atlassian support if this problem persists. " {noformat}
            h3. Workaround

            The only possible workaround it to upload the file from the Jira UI directly.
            Naresh made changes -
            Description Original: h3. Issue Summary

            File upload fails in the Jira cloud app on MS Teams when a request takes >30 seconds
            h3. Steps to Reproduce
             # Login to MS Teams > Open Jira cloud app > connect to your Jira site > Search for an issue
             # Take any file which more than 800 MB in size. When uploading a file and if request takes more than 30 seconds the file upload fails

            h3. Expected Results

            The file upload should be successful.
            h3. Actual Results

            The below exception is thrown in the UI:
            {noformat}
            "Oops ... Something went wrong. Please contact Atlassian support if this problem persists. " {noformat}
            h3. Workaround

            Currently there is no known workaround for this behavior. A workaround will be added here when available
            New: h3. Issue Summary

            File upload fails in the Jira cloud app on MS Teams when a request takes >30 seconds
            h3. Steps to Reproduce
             # Login to MS Teams > Open Jira cloud app > connect to your Jira site > Search for an issue
             # Take any file which more than 800 MB in size. When uploading a file and if request takes more than 30 seconds the file upload fails
             # I have attached the HAR file from my test instance.

            h3. Expected Results

            The file upload should be successful.
            h3. Actual Results

            The below exception is thrown in the UI:
            {noformat}
            "Oops ... Something went wrong. Please contact Atlassian support if this problem persists. " {noformat}
            h3. Workaround

            Currently there is no known workaround for this behavior. A workaround will be added here when available
            Naresh made changes -
            Attachment New: teams.microsoft.com_upload attachment.har [ 455520 ]
            Naresh made changes -
            Attachment Original: teams.microsoft.com_upload attachment.har [ 455519 ]
            Naresh created issue -

              Unassigned Unassigned
              4878a7981f3f Naresh
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated: