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  1. Atlassian Product Integrations
  2. API-692

Importing issues in Excel with Allow Hyperlinks enabled in the Add-in results in slow performance and randomly gets stuck

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • None
    • Jira Cloud for Excel
    • None
    • Severity 3 - Minor

      Issue Summary

      Importing issues in Excel with Allow Hyperlinks enabled in the Add-in results in slow performance and randomly gets stuck.

      Steps to Reproduce

      1. It usually happens when using the JIRA.JQL() function, writing a query to retrieve issues from Jira.
      2. With allow hyperlink enabled it randomly gets stuck or takes more time than it usually does when it is disabled.

      Expected Results

      The Jira data should be retrieved in Excel.

      Actual Results

      The add-in takes a lot of time to retrieve data and sometimes gets stuck with the message scoping out the situation.

      Workaround

      Disabling the Allow Hyperlinks increases the performance and avoids the never-ending scoping out the situation:

            [API-692] Importing issues in Excel with Allow Hyperlinks enabled in the Add-in results in slow performance and randomly gets stuck

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              vsaienko Vitalii Saienko (Inactive)
              0a4d3986ddf5 Marcelo Beloni (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated: